7. Billing & Fees
We offer monthly and annual billing terms. If you opt for annual billing terms, we will bill you for the base fee for the Services once per year. You may request to change the billing term for a hosting Service from annual to monthly (and vice versa) by opening a ticket. Your request must include: (i) the desired new Billing Term; (ii) the Service to be affected by the billing term change; (iii) the desired effective date of the change; and (iv) your acknowledgement that there may be a change in the renewal fees due for the hosting Service as a result of the change.
7.1. Billing Limitations
7.1.1. If, in our judgment, your purchase constitutes a high-risk transaction, we may require you to provide additional documentation to validate the purchase.
7.1.2. All fees are due in advance of the applicable term. The day you purchase a Service serves as that Services’ official anniversary day, (“Billing Date”). As an example, if you purchased a Service on January 1, 2011, depending on the billing term you selected, your Billing Date would either occur on January 1st of each year or on the first day of each month. The Billing Date for a Service cannot be changed. Because a Service’s Billing Date is specific to that Service, it is possible for a single account to have Service with different Billing Dates.
7.1.3. All monies are payable to Advanced WP in Canadian dollars (“CAD”) only. In our sole discretion, we may reject or convert into CAD any non-CAD payment, using the exchange rate in effect at the time of the conversion used by our payment processor.
7.1.4. Advanced WP accepts the following methods of payment (each, a “Payment Method”): Visa, MasterCard, American Express, Stripe, and wire transfer. The Payment Method you first specify will be set as the Payment Method for the Account unless you change it. We will not honour any limiting, modifying or conditional notation you make with your Payment Method.
7.1.5. You are responsible for ensuring that the Payment Method on file is up-to-date at all times and that the Account balance is kept current. If the Payment Method for the Account is credit or debit card, Advanced WP and/or our payment processor may store the credit or debit card in a database for future renewals. We may automatically attempt to collect payment from such Payment Method, without notice, when a balance comes due.
7.1.6. If the Payment Method for the Account is wire transfer or PayPal, you must manually send payment to Advanced WP prior to any payment becoming due. Due to the manual nature of wire transfers and PayPal, payment must be sent well in advance of the Billing Date to avoid an interruption or loss of Service. Advanced WP is not liable to you or any third party as a result of any such disruption.
7.1.7. If payment is not readily available on the Payment Method on file (i.e., our attempt to collect payment from the credit or debit card is declined by the financial institution), in our sole discretion, we may continue to attempt to obtain payment from your Payment Method without further notice. If, during our attempts, any of the Services in the Account lapses into a past due status as a result of our inability to collect payment from your Payment Method, the Account may be suspended or closed for nonpayment. In no event shall Advanced WP be held liable for any action we may take against you (such as suspending or closing your Account and deleting your Content), as a result of our inability to collect payment from your Payment Method. Any Communications we may send you concerning our inability to collect payment from your Payment Method are sent as a courtesy only.
7.1.8. The Account is considered past due if Advanced WP does not receive payment within 10 days of the Billing Date of any Service. The Account may be suspended, without notice, if the Account remains past due beyond 10 days from the Billing Date. To reinstate the Account, full payment of any balance must be received by Advanced WP. If full payment of the past due balance is not received within 10 days of any Billing Date, the Account may be closed for nonpayment, without further notice.
7.1.9. Billing statements become available on a Service’s Billing Date. There are three ways to retrieve the Account’s billing statements:
- In the Account Center,
- Via email, or
- Via postal mail.
Advanced WP may email a copy of the billing statement to at least the Account Owner. To disable or re-enable email delivery of your billing statements, login to the Account and navigate to the Balance and Statements page. To request that we deliver your billing statement via postal mail, please send us a Support Request.
7.1.10. In the event a billing dispute arises, either brought by you or by Advanced WP, the dispute must be given in writing to the other party within 30 days of the disputed transaction occurring.
7.1.11. Should we receive a request to remove a Payment Method from the Account, from a person or party who is not the Account Owner or an Account Contact, upon receiving sufficient documentation confirming that the person making the request is the cardholder, we may, without prior notice, remove the Payment Method and refund some or all unauthorized charges collected from the Payment Method on behalf of the Account. Refunds issued in connection with such a request will result in the Account immediately becoming past due and the refunded amounts will be reassessed to the Account. To avoid an interruption in service, you must remit payment of the past due balance and any related fees within 72 hours of our notice to you. If you don’t, the Account will be suspended or closed for nonpayment.
UNLESS OTHERWISE NOTED, ADVANCED WP AUTOMATICALLY RENEWS THE APPLICABLE SERVICE FOR A RENEWAL PERIOD EQUAL IN TIME TO THE MOST RECENT SERVICE PERIOD. THE DETAILS OF THE AUTOMATIC RENEWAL OPTION VARY FROM SERVICE TO SERVICE. THE ONLY WAY TO DISABLE THIS AUTO-RENEWAL IS TO CANCEL THE SERVICE IN THE ACCOUNT.
7.3. Credits and Refunds
7.3.1. Setup fees, domain name registration and renewal fees, domain name redemption fees, handling fees, the cost of service add-ons, overage fees, fees for any of the Premium Service defined herein, and any Advanced WP assessed penalty fees (e.g. chargeback fees or any other fee assessed to Advanced WP in connection with collecting payment) are completely NON-REFUNDABLE. In addition, no refund will be issued for any Account closed.
7.3.2. Credit issued to the Account (“in-store credit”) by Advanced WP is not redeemable for cash and may not be transferred. Any amount of in-store credit that you do not use will remain on the Account for two years or until the Account is closed. The issuance of in-store credit is solely within Advanced WP’s discretion.
7.3.3. Advanced WP may, in its sole discretion, issue the refund either (i) in the form of an in-store credit, (ii) via PayPal, or (iii) via check. Advanced WP also has the right, but not the obligation, to offer an in-store credit for customers seeking refunds, even if there are no limitations on refunds imposed by the payment provider, payment processor or individual issuing bank associated with your Payment Method.
7.3.4. Discount and coupon codes are applicable only to the Service to which they are validly applied. Discount and coupon codes are valid only towards the initial purchase and shall not affect the renewal or recurring price of any Service, unless a recurring discount is specifically referenced in the coupon or promotion and only to the extent set forth in that coupon or promotion. Discounts offered after you have purchased, or agreed to purchase the Service are not applicable. Upon any downgrade, upgrade or closure of the Service to which the discount or coupon code was applied, the discount offered in connection with said discount or coupon code is considered null and void. Discount and coupon codes have no cash value and may not be transferred or used towards later purchases, downgrades, upgrades or modifications to any Service. Discount or coupon code abuse is not permitted and may result in the suspension or closure of the Account or retroactive adjustment of related charges. Advanced WP reserves the right to discontinue any discount code or promotion at any time, without notice.
7.3.5. No credits or refunds will be issued for non-usage of the Service or cancellation of month-to-month Service after the Billing Date.
7.3.6. A prorated credit may be issued for annually billed Service upon closure of the Service by you. Annually billed Service purchased with a two-month discount, will be issued a prorated credit on the basis of 10-months, not 12-months. That discount will be removed if the Service is closed before completion of the Term.
7.3.7. If you cancel the Hosting services within the first 30 days of purchase (the “eligibility period”), in accordance with our Money-Back Guarantee, you will receive a cash refund. This is the only cash refund offers, and it’s only for the products listed in the Money-Back Guarantee. Accounts closed for breach of this Agreement are ineligible for refund of any fees, even if the account is closed during the eligibility period.
7.4.1. You agree to pay all prices and fees due for Services purchased or obtained at this Website at the time you order the Services. We expressly reserve the right to change our fees and prices at any time. Further, we reserve the right to adjust the amount of resources given to plans at any time. In the event of any price, fee or allocated resource change, notice shall be posted online at this Website and effective immediately without need for further notice to you. If you have purchased or obtained Services for a period of months or years, changes or modifications in prices and fees shall be effective when the Services in question come up for renewal.
7.4.2. You agree to pay, in full, the amount of any recurring fee(s) or non-recurring, one-time setup fee(s) listed in the Service description for each service or product prior to the Service provisioning, equipment acquisition or installation by Advanced WP whenever such fee(s) are due. The Service description for each service or product we offer is located on this Website on the webpage for each such service or product.
7.4.3. A $15.00 NON-REFUNDABLE handling fee will be assessed on each wire transfer payment. This fee is in addition to any fees that may be assessed by your financial institution.
7.4.4. A $25.00 NON-REFUNDABLE handling fee will be assessed to the Account upon Advanced WP’s approval of any account ownership transfer request. This fee is in addition to any outstanding balance on the Account. Such amount must be paid before we will complete processing of the transfer of account ownership.
7.4.5. Overage fees are NON-REFUNDABLE and due immediately.
7.4.6. You agree that Advanced WP shall not be liable for costs or expenses you may incur, including, but not limited to, overdraft and insufficient funds fees you may incur from any financial institution or other third party as a result of our attempts to collect payment from your Payment Method. You agree to assume complete responsibility for any third party costs or expenses you may incur as a result of our billing actions.
7.4.7. Should you submit an emergency restoration request, and we are successful in recovering some or all of the requested Content from our own backup storage, the then-applicable NON-REFUNDABLE restoration fee will be assessed and collected from your Payment Method. If we are unable to immediately collect this fee from your Payment Method, or if your Payment Method is not credit or debit card, we may withhold any recovered Content until such time as full payment of the restoration fee is received by us.
7.4.8. In our sole discretion, we may consider expediting the review and processing of a Work Order. In such rare cases that we do, we will assess a NON-REFUNDABLE rush fee in addition to the total cost of the Work Order.
7.4.9. You are responsible for paying any fees incurred by Advanced WP in connection with our efforts to collect payment from you. We will re-assess any related charges to the Account and suspend the Account until full payment of the outstanding balance has been received. We may also attempt to collect payment of the outstanding amount owed (including all associated fees) from any alternate Payment Method on file for the Account.
7.4.10. Regardless of the reason why a credit or debit or PayPal payment is retracted by a financial institution, a $25.00 NON-REFUNDABLE chargeback fee will be assessed to the Account for each chargeback we receive. This fee is in addition to any monies owing on the Account, and any fees assessed by the financial institution. Upon receipt of any chargeback, we will immediately, re-assess the related charges and suspend the Account and all Service(s) until such time as you have fully complied with the instructions set forth in our notice to you regarding the chargeback. We may refuse to allow credit or debit, PayPal or automated payment from you in the future. Upon our receipt of any third chargeback, we will immediately, without notice, close the Account; we may also attempt to collect payment of the outstanding amount owed (including all associated fees) from any alternate Payment Methods on file for the Account.
Advanced WP charges GST and PST (or HST) based on the client’s province. If any federal, provincial, or local governmental entity with taxing authority over the Service imposes a tax, duty or fee directly on the Service provided to you by Advanced WP under this Agreement (excluding any income, business and occupation, capital gain, death or inheritance, or other indirect taxes), then Advanced WP may pass the direct amount of such tax on to you, and you shall promptly pay that tax.